test Housekeeping & front office department

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Working Together (Departments in Hotels)

Management 

1. Oversee all functions of  
   

   the business 
2. Make decisions 
3. Make sure the business is 
   

   operating profitably and 

   
   

   meeting customer needs 
4. Set measureable goals
   

   and achieves them

Front Office 

Handle all activities involved  with: 

Human Resourse Department

Human Resourse Department

A hotel building may look very beautiful, but, the life is given to the building only by human resources. Human Resources are the biggest asset of any hotel.

Activities of Human Resources department : 

Sales and Marketing department

Sales & Marketing department

The primary responsibility of Sales and Marketing department is selling of the hotel facilities and services to individuals and groups

Activities of Sales and Marketing department : 

Food & Beverage department

Food & Beverage department

The primary function of the food and beverage department is to

provide food and drink to a hotel’s guests. A large hotel might

have a coffee shop, a restaurant, a poolside snack bar, room

service, banquet halls, it might also have a lounge, a nightclub,

and a lobby bar. On a busy day (or night), these places may be

booked at the same time. 

 (A) Food production ( Kitchens )

Housekeeping department

Housskeeping department

Housekeeping department considered the backbone of a hotel,

this department is normally responsible for general cleanliness

of the building.  In a hotel they tidy the rooms and change the

sheets as well as cleaning everything and using laundry facilities

for both the hotel and guests.

Front office department

 Front Office department:

            This department includes the following divisions:

1. Reservation
2. Reception
3. Front office cashier
4. Information
5. Telephone operators
6. Uniformed services 

Activities of front office :

1. At the pre-arrival stage, the hotel must create for every guest a reservation record.