Working Together (Departments in Hotels)

Management 

1. Oversee all functions of  
   

   the business 
2. Make decisions 
3. Make sure the business is 
   

   operating profitably and 

   
   

   meeting customer needs 
4. Set measureable goals
   

   and achieves them

Front Office 

Handle all activities involved  with: 

1. telecommunications 
2. making reservations 
3. uniformed services – assist 

   
   

   with luggage, parking, opening 

   
   

   doors, transportation 
4. checking guests in and out 
5. concierge services - helping 
   

   guests while they are on the
6. property

Housekeeping

1. Follow guidelines or quality controls to prepare 
   

   rooms for guests  
2.  Launder and repair linens 
3. Make sure building, furniture, floors, and all 
   

   public areas are clean 

Accounting

1. Keep track of all the money that flows into and out of the business 
2. Assist management with cost control 
3. Prepare and analyze financial statements 

Food services 

1. Level of service of property usually determines level of food service available
2. Banquets and catering are important for full-service hotels 
3. Some Bed and Breakfasts are known for home cooked meals
4. Colleges and senior housing have dining areas 
5. Some hotels have room rates that include meals 
6. A room rate that includes meals is called a meal plan 

• Dormitories 
• Club-Med

  Engineering & Maintenance

1. Make sure that all the equipment, plumbing, electricity, and Building facilities are working properly 
2. Maintenance of building and equipment 
3. Grounds keeping including landscape, pools and spas 

Security

Prevent harm to business: 

1. Property
2. Employees 
3. Guests 
4. Guests’ property

Marketing and Sales  

1. Learn what customers want and need 
2.  Develop the products that meet the needs and wants 
3. Promote the products and services 
4. Sell the lodging property and its services

Human Resources

Manage all employee issues including: 

1. Compensation - Pay 
2. Benefits 
3. Recruiting - Hiring 
4. Termination - Firing 
5. Training